Help Center

You can track the status of your order by visiting the Track Your Order page.

If you have any queries with regards to the tracking information, please Contact Us.

 

If you have a problem with your order, please Contact Us and we will do our best to resolve your issue.

Please be aware I teach full time, so there may be a delay in reply if it is a school day.  I appreciate your understanding!

Yes you can!  We accept official purchase orders from schools only, simply choose the Official Purchase Order option at the checkout, then send us a copy by either:

• email: orders@primaryclassroomresources.co.uk
• post: Primary Classroom Resources, Kingston House, Lydiard Fields, Swindon SN5 8UB

Please be aware we do not accept school orders for orders below £20.  Any purchase orders not confirmed with an official PO from school will be cancelled after 5 working days.  Purchase order deliveries can only be made to a school, not a personal address.

Please note: Our payment terms are 14 days and we accept payment by BACs (preferred) or by cheque.

Unless it contains a pre-order, laminated resource or special order item, if your order is placed before 11:30am Monday - Friday (excluding Bank Holidays) then it will ship the same day.

If your order contains laminated resources, these are usually made to order so will ship as soon as they are completed (often within 24-48 hours, although this may be longer during our busy back to school season).  These may ship separately to the rest of your order at no extra cost to you, so don't be alarmed if you receive more than one parcel!

If your item is a pre-order, your whole order will be held until all items are ready.  ETA for pre-order items will show on the product.  If you'd like to release the rest of your order sooner, then please contact us (there will be an additional shipping charge to do this).

Special order items ship directly from the supplier, these have a variety of lead times which are displayed below.  If this lead time has passed and you still haven't received your item, please contact us.

Upson Downs Signs : Allow 2 weeks

Wildgoose products :  Allow 7-10 working days

FREE UK DELIVERY - ON ORDERS OVER £75

If this option does not show on checkout this means your postcode is not eligible due to being outside where our couriers class as ‘Mainland UK’ or your order value is below £75

 

We offer a choice of UK delivery options for your convenience. After you have chosen the products you want to buy, simply click checkout and you will be presented with the available shipping options based on the weight and size of the products you want and also your shipping destination.

 

UK Delivery Information

 STANDARD - 3 WORKING DAYS - daily cut off time 11:30am

• Aim to deliver within two - three working days - these times are not guaranteed.
• from only £3.75

 

EXPRESS - 1-2 WORKING DAYS - daily cut off time 11:30am

• Delivery to UK destinations. This does NOT include Saturday or Sunday.
• Email/SMS confirmation of shipment and item out for delivery.
• Online tracking
• Free online confirmation and proof of delivery
• from only £8.95

 

ECONOMY SMALL - up to 5 working days - daily cut off time 11:30am

• Delivery can take up to 5 working days, it may not leave us on the day of placing your order.
• from only £1.95

 

Special Order Items

Special order items ship directly from the supplier, these have a variety of lead times which are displayed below.  If this lead time has passed and you still haven't received your item, please contact us.

Please be aware there will be additional charges for outside mainland UK (this applies to Northern Ireland) on these items.  You will be contacted with the extra shipping charge information before your order is processed, at this point you can opt to pay the extra or cancel the order and we will refund you.

Upson Downs Signs (SKU begins SO-UD-) : Allow 2 weeks

Wildgoose products (SKU begins SO-WG-) :  Allow 7-10 working days

  

Please note for most of our delivery options there will need to be someone in to receive the delivery. If the delivery is attempted a card will be left and you will need to make arrangements for redelivery or to collect from the depot.

If a parcel is returned to us marked "not collected" or "3 delivery attempts made" then we will contact you and there will be a charge for the items to be redelivered. 

If a parcel is returned to us marked "incorrect address" or "address not complete" we will also charge for redelivery.

It is the responsibility of the buyer to ensure they have provided the correct delivery address and postcode. If the order does not arrive and the address is found to be incorrect (or the postcode) then we will not be held responsible for the loss.

If you leave a shipping instruction such as 'leave in shed' or 'leave in recycling bin' please be aware this is down to driver discretion and the responsibility lies with you to check the designated delivery place. Neither us nor the courier company can be held responsible if you ask for your item to be left in a bin that is then subsequently collected/emptied. Please be aware of this when leaving a shipping/delivery instruction.

 

PLEASE BE REMINDED THAT THE DELIVERY OPTIONS ARE FOR THE TIME TAKEN ONCE YOUR ITEM IS READY TO BE SHIPPED.

MOST ORDERS ARE SENT ON THE SAME WORKING DAY IF ORDERS ARE PLACED BEFORE 11:30am, BUT IF YOU HAVE ORDERED READY MADE RESOURCES OR SPECIAL ORDER ITEMS IT MAY TAKE LONGER.

IF YOU HAVE A DEADLINE TO MEET PLEASE CONTACT US FIRST TO MAKE SURE WE ARE ABLE TO MEET IT - WE MAY BE ABLE TO OFFER A "GET IT FAST" SERVICE FOR URGENT ORDERS.

Unfortunately due to the increased cost of couriers and customs charges/rules we are unfortunately unable to ship abroad.

We are still able to ship to freight forwarders and/or postal houses (such as Aramex, My UK Mailbox etc.) so you can still order from us from anywhere in the world!

When you purchase a standard digital download (not personalised) this will be available immediately after purchase on the receipt page.  You are also sent an email as a back up with the link to download.

If you purchase a personalised download digital (banner, name writing cards, tray or coat peg labels etc) then please be aware these do take a little time to be created.  These will be emailed to you once completed, please allow 1 working day.  We do not generally process these orders at weekends or overnight so do be aware of this when placing your order.  At busy times the lead time could extend to 2 working days, but we do aim to complete within 1 where at all possible.

All returns must be requested within 14 days of purchase - please contact us via email or the contact us form before returning an item and we will explain the procedure to you.

Your rights to return goods are protected under the Consumer Contracts Regulations (this came into force in June 2014, replacing Distance Selling Regulations).

Faulty items:

If your goods are faulty please contact us and we will arrange for a replacement item to be sent to you and the faulty item collected/returned with postage refunded.

Damaged/missing items:

All damaged items need to be signed for as damaged if the outer carton is damaged (this is a requirement for claims from couriers). All damages or missing items must be reported with photographs within 7 days of receipt, claims outside this time will not be accepted. Please keep all packaging as this is needed for a damage claim to be processed. 

Change of mind returns:

Digital Downloads:

Please note that refunds/returns are not available on digital download products.

By checking out you understand that you waive the right to return due to the nature of instant downloads.  If you do not accept this you need to tell us before you complete the checkout and your downloads will be held for 14 days before being released to you.

 
 

Ready made items:

We will accept returns for ready made items that are sent back to us in as new condition. Buyer pays for return postage (please obtain proof of posting and ensure the item is packed sufficiently to avoid damage in transit as we will not be held responsible for returns that are lost or damaged in the post). Ready made resources are any physical resources such as games/posters plus stock resources that are COMPLETE READY MADE.

Personalised items:

As per consumer contracts regulations, any items that are personalised (such as banners, tray and coat labels etc) or made to order (print/laminate options other than complete ready made, signs and furniture) are not eligible to return or cancel once the item has been placed in production.

 

Subscriptions:

You can cancel a recurring payment (subscription) by logging into your Paypal account and cancelling the recurring payment. You can also contact us and we can do this for you. Please be aware partial refunds are not available - if you have used the benefits of your subscription at any time during the subscription period, we are unable to refund.

Unsure what the difference between digital and laminated is?  Look no further!

 

Left sorting out your resources to the very last minute?

Then purchase the printable digital download and the file will be available on your receipt page for you to save, print and have in use as quick as a flash. You will also be sent an email with a link to download this a limited number of times before it will need to be reset by us. This is to try and stop naughty people from sharing their purchases (we try to keep the prices as low as possible so that people can buy their own... please remember we are trying to run a business and by sharing these links you are stopping us from being able to create more lovely resources for you!). 

 

Rather spend your spare time with your other half/children/dog/pet snake/a glass of wine and all the things you recorded on Sky+?

Then choose the laminated resource option and have the resource printed, laminated, cut and finished (where necessary) and sent in the post all in a lovely storage bag.

 

So, what exactly do you get when you choose the options?

Instant download (usually a PDF Download) 

You will receive the digital download immediately after purchase on the receipt page, and an email is sent as back up in case you close the receipt page in your excitement of purchasing something that will help save you some valuable time!

  

A4 Laminated resources

You will receive the resource printed on A4 80gsm paper, laminated using 150mic pouches, cut and finished where necessary and sent in a storage bag

 

A3 Laminated resource

You will receive the resource printed on A3 90gsm paper, laminated using 150mic pouches, cut and finished where necessary and sent in a storage bag.

 

Friendly reminder:

Please be aware if you order a personalised download (for example name tray labels, name writing cards etc.) these will be emailed to you once they have been created.  Unfortunately our owls have refused to work through the night or at weekends to type in names, so this can take a little time.

Request a resource

 

Are you looking for a specific resource and can't find exactly what you need? We can help!

Not only are we super duper resource sourcing people but we are pretty skilled at making resources for requests too. 

So, please email us with as much information as possible, including any image requirements (though please note due to copyright laws we would not be able to use specific characters that are licensed - eg Jolly Phonics, Mr Men, Harry Potter etc).

We will be in touch as soon as we can, either if we can find the resource via one of our many suppliers, or if we are willing to take on the task of actually making the resource ourselves.

Please note this does not extend to any of our already personalised services such as name writing cards, name tray labels, stickers, banners etc - please use the existing products to order these.

If we make the resource ourselves, we will send you a digital copy of it FREE OF CHARGE (so you can help us iron out any problems!) so make sure you give as much info as you can!

To request a resource, email us: customerservice@primaryclassroomresources.co.uk

In order to provide the fabulous products labelled with the "Worth the wait" badge at such amazing prices, we need you to be a little patient!  

Items in this collection have a lead time of around 6-8 weeks and we cannot speed up the delivery times.  We promise they will be worth the wait!

The rest of your order will not be delayed as these items will ship as normal.  There are no additional shipping charges either.

Special order items ship directly from the supplier, these have a variety of lead times which are displayed below.  Sometimes your order will ship sooner than the lead time states, this depends on how busy the supplier is at time of ordering.  If this lead time has passed and you still haven't received your item, please contact us.  

Twoey products (SKU begins SO-TW-) :  Allow 2-6 weeks

Upson Downs Signs (SKU begins SO-UD-) : Allow 2 weeks

Wildgoose products (SKU begins SO-WG-) :  Allow 7-10 working days

Youngstart products (SKU begins SO-YS-) :  Allow 3-5 working days

The rest of your order will ship as usual if you have other items in your basket.

We are excited to introduce you to our brand new VIP Club package, which has a number of benefits.  Taking feedback from our current subscribers, we have added further perks and simplified the package to just one tier with 2 options – the VIP!

VIP Annual Package

The annual package (£25 per year) gives our VIPs the following benefits…

• BRAND NEW 5% off our laminated resources (excluding personalised)
  
• Printing & Laminating Service – 10% off published prices
  
• Early Bird introductory price on new items for the first 7 days on sale
  
• Flash exclusive VIP only offers/sale prices - keep an eye on the Facebook page for this!
  
• Access to over 1000 instant downloads at no extra charge
  

VIP Monthly Package

The monthly package (£3 per month) gives the following benefits...

• BRAND NEW 5% off our laminated resources (excluding personalised)
  
• Printing & Laminating Service – 10% off published prices
  
• Early Bird introductory price on new items for the first 7 days on sale
  
• Flash exclusive VIP only offers/sale prices - keep an eye on the Facebook page for this!
  

All items marked with a Buy One Get One FREE badge are eligible for a promotion, where you buy one item and the cheapest item is automatically reduced to FREE in your basket.  For example, add 6 items with the badges to your cart and the 3 cheapest ones will be FREE, or put 10 eligible in your cart and the 5 cheapest ones will be FREE!

No code or extra information needed, discount will be automatically calculated in your cart, just add the items you require and let it calculate the free items.

Please be aware the 100% discount will always apply to the cheapest eligible items in your basket.